Change Questions
$24.99
Publication Info
- 248 pages
- Modus Cooperandi Press (2023)
- ISBN: 9780989081290
- Dimensions (in inches): 8.5 x 11
D. Lynn Kelley reveals her inside take on driving Union Pacific’s transformative adoption of ‘The UP Way.’ Gain insights to how these changes, under the guidance of Kelley, helped lead UP through a transformative change during her tenure.
Kelley, under the direction of Lance Fritz, spearheaded Union Pacific’s mission to improve employee engagement, customer satisfaction, safety performance, and operating results. This transformational journey became known as ‘The UP Way.’ Kelley’s book, Change Questions, offers a high-level look at the steps taken to drive this change to success. The book offers an insider’s perspective to the author’s approach from selecting the team, defining goals, and measuring the outcome. Additionally, the book includes a series of perspectives from co-author John Shook offering further insights and examples underscoring important take-aways for the reader. Is your organization ready for a change?
No two organizational change efforts are the same, so why should your approach be? It shouldn’t – if you want the change to stick.
Change Questions unlocks the secrets of sustainable organizational change by showing you how to ask then implement a set of vital business questions in vie critical areas. This practical method produces a customized approach for change that lasts. Lynn Kelley and John Shook offer practical examples from their experiences as transformative leaders. They candidly describe what to do in touch, real world business situations in each chapter based on their experiences. They share lessons learned that will benefit any organization that is ready to embrace change.
The book is accompanied by a digital workbook that facilitates the ease of answering the Change Questions. Readers will learn how to engage employees in meaningful work that improves their experience and increases pride in their work. The Change Questions enables organizations to implement change that sustains and creates value for customers, stakeholders, and employees.